MADE TO ORDER
Please note: due to the handmade nature of our pieces, processing times may vary, and slight delays can be expected.
All of our pieces are made to order, therefore, cannot be canceled.
Need your order by a specific date? Please message us with your order for an estimated completion + delivery date.
OUR SHIPPING POLICY
The estimated ship date provided is only an estimated time frame for shipping. Orders are subject to ship before or after the estimated ship date. If you have any questions or would like to check the status of your order, please send us a message.
Alaska Concrete Collective does not assume any responsibility for shipping Delays. We primarily use USPS for shipping but in some circumstances, it may be more cost-effective to use another courier source. We will let you know if that happens before shipping.
If a piece arrives broken send us a photo within 24 hours of opening and we will replace that piece at no charge, you only pay for shipping.
WHOLESALE TERMS & CONDITIONS
Minimum Order – Minimum wholesale orders are $250 for the first purchase. There is no minimum order for established wholesale customers after the first purchase.
Prices are subject to change without notice, however, we will inform you of any change prior to processing your order.
Payment Terms – New customers must prepay prior to shipping. Established customers may pay net 30 days. We reserve the right to cancel 30-day privileges for failure to pay in a timely manner.
Sales Tax Information – Please include a copy of your sales tax exemption certificate or, at a minimum, your sales tax ID with your order. Failure to provide this information will result in a sale tax charge.
Shipping – ACC currently ships by USPS. We can ship via UPS at customer request. It is often less expensive for larger orders. When possible, we will also deliver wholesale orders to purchasers within a 1-hour drive from our anchorage location, or offer you to pick up if you prefer. This is especially true if we will be making multiple deliveries. Shipping (delivery) charges will still apply in these cases.
Variations – ACC makes items one piece at a time by hand. As such, minor variations in size, shape, and color common to hand-crafted products are to be expected. Every effort is made to assure that all pieces sold in a set are as closely matched as possible. It is not possible to guarantee a perfect match to items you may already own.
Swap Out – All sales are final. Buyers may swap out items of equal value if desired. Swap outs are subject to availability. Buyers are responsible for all shipping costs when swapping items. We will only exchange items that arrive intact. Please contact us to arrange a swap.
Shipping costs- Will be determined after the size of the order is placed. We will find the lowest price possible for the weight and shipping locations.